
When Should You Fire a Customer? Run the Numbers Before You Walk Away
Customer profit equals net revenue minus direct costs minus cost to serve — rank every account, reprice the tail, and release what will not pay.
#accounts-receivable
Manage invoices, track payments, and optimize cash collection

Customer profit equals net revenue minus direct costs minus cost to serve — rank every account, reprice the tail, and release what will not pay.

Match the payment method to each deal — cash in advance, LC, documentary collection, or insured open account — so one default never wipes out your margin.

NZ agencies must pay 95% of eInvoices within 5 business days since 1 Jan 2026 — register on Peppol with your NZBN to get the fast lane.

A 7/15/30-day dunning cadence with aging reviews, written payment plans, and credit holds recovers overdue balances without paying an agency 15–30 percent.

Omitting the FTC Holder Rule notice (16 CFR 433) from consumer credit contracts is the seller's violation — and buyers can assert your disputes against lenders.

Home care agencies pay caregivers weekly but wait 30–90 days on Medicaid claims. Close the gap: DSO under 50, a 13-week forecast, 2–3 months' payroll reserve.

AI collections agents now send follow-up emails, calls, and texts on their own — adopt them only after cleaning your AR aging and documenting TCPA consent.

Set who gets credit, how much, and what happens when payment is late: approval tiers, credit limits, deposits, late fees, and a day-triggered collection ladder.

Per-word rates hide your real hourly pay. Invoice translation work with PO numbers, weighted CAT counts, agreed FX terms and a late-payment playbook.

Under 7 U.S.C. 499e(c), unpaid produce sellers are paid from a buyer's trust assets before other creditors — if terms stay ≤30 days and notice is timely.

Skimming steals cash before it is recorded; lapping hides it by misapplying later payments. A proof of cash and split duties catch both.

A mechanic's lien secures your unpaid invoice against the property — but one missed notice or deadline voids it. US filing rules and owner defenses.